Error Codes

Description Scan Axis movement requires too much force or energy. Remedy 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.

Description Scan axis error—the copier will restart and run a diagnostic test Remedy None

Description Problem with paper advance. This source of error could come from an error in any of the following systems: paper motor, disk encoder, cables or main electronics. Remedy This error can occur because the product has been dropped during…

Description Paper axis error—the copier will restart and run a diagnostic test Remedy None

Description Generic firmware error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…

Description The job received cannot be printed without borders on this paper. Remedy Use a paper that supports borderless printing. NOTE: This system error code does not require service help. It should be resolved by the customer.

Description Media settings area missing in paper settings file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product…

Description Hard disk drive is full. Remedy Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility (see Hard Disk Recovery Utility).

Description The spittoons (Left Spittoon, Service Station) are full. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

Description The spittoons (Left Spittoon, Service Station) have reached 80% capacity. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

Description Error uploading firmware update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the computer…

Description Error uploading paper profile update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the…