Error Codes

Description Problem with the Line Sensor. The product has detected a failure to access the Line Sensor EEPROM. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and…

Description Drive roller analog encoder homing (also known as “zero search”) failed. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform…

Description Two electrical parts have been replaced at the same time. Remedy Replace one part at a time, and restart the product before replacing another.

Description An unsupported or reused part has been installed. Remedy Install only new parts recommended by HP for this product.

Description Error uploading paper profile update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the…

Description Error uploading firmware update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the computer…

Description The spittoons (Left Spittoon, Service Station) have reached 80% capacity. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

Description The spittoons (Left Spittoon, Service Station) are full. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.

Description Hard disk drive is full. Remedy Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility (see Hard Disk Recovery Utility).

Description Media settings area missing in paper settings file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product…

Description The job received cannot be printed without borders on this paper. Remedy Use a paper that supports borderless printing. NOTE: This system error code does not require service help. It should be resolved by the customer.

Description Generic firmware error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…