Error Codes

Code 63:10

Description Network interface error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable…

Code 48:00

Description PPS system failure Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the scan-axis PPS diagnostic…

Code 47:10

Description Starwheel motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles…

Code 09:04:10

Description CIS C Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…

Code 09:03:10

Description CIS B Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…

Code 09:03

Description File I/O Error Remedy Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware. 3. Go to Jobs > Options > Delete all queue scan jobs. 4. Make sure the hard disk that is installed in the…

Code 09:02:10

Description CIS A Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…

Code 63:04

Description Network interface error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check that the network cable…

Code 61:10

Description Job timed out (advisory) Remedy A slow computer processing complex files can pause for longer than the default printer timeout, in which case some elements of the job may be lost. Call agent: 1. Increase the I/O timeout using…