Description Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost. Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance…
Description Touch Control Panel USB Cable fails Remedy 1. Check the condition and connections of the Touch Control Panel USB cable, replace if necessary. 2. If the error continues, replace the Touch Control Panel Touch Control Panel
Description Interconnect Board or Power cable has failed Remedy 1. Check the condition and connections of the Power Cable, replace if necessary. 2. Replace the Interconnect Board
Description USB Scanner connected to incorrect port Remedy Ensure that the USB cable from the Scanner to the Interconnect board is connected at the connection labeled 'SCANNER' and not 'HOST CON'
Description USB Hub not found Remedy 1. Make sure Interconnect board connector labeled 'INPUT HUB' is properly connected. 2. Make sure Wukong board connector labeled JUSB2 is properly connected to the cable coming from Interconnect board. 3. If failure continues,…
Description USB Cable not connected Remedy 1. Check the condition and connections of the USB cable, replace if necessary.
Description DelSol3 ASIC not found or not responding Remedy 1. Check the condition and connections of the Interconnect data and power cable, replace if necessary
Description Failure reading/writing NVM in Hard disk Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Replace the Hard Disk.
Description Problem with Power Supply Unit Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Replace the Power Supply Unit (PSU). See…
Description Battery of Real Time Clock ran down Remedy Replace the battery.
Description Problem with the Carriage PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Trailing Cable is not…
Description Failure communicating with an Ink Supply Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System diagnostic…
