Code 61:04.1
Description The PostScript fonts seem to be missing. Remedy Perform a firmware upgrade to re-install the fonts.
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| Email: info@rhpsolution.com
O2ML9YjB9mA2
Code 61:08.1
Description The file cannot be printed because it is password-protected. Remedy Resend the file without password protection.
Code 61:YZ
Description The file format is incorrect or not supported for the current product configuration and the product cannot process the job. Remedy 1. Check if the product supports the file format (formats such as PS, PDF, TIFF and JPEG are…
Code 63:01
Description Cannot retrieve IP addess Remedy 1. Connect to another network. 2. Modify the IPv4 configuration.
Code 71:03
Description Out of memory Remedy Restart the product.
Code 78.1:YZ
Description Media settings area missing in paper settings file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product…
Code 86:01
Description Scan axis error—the copier will restart and run a diagnostic test Remedy None
Code 86:11
Description Scan Axis movement requires too much force or energy. Remedy 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.
Code 87.01
Description Problem finding the Scan-axis encoder reading Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure that the encoder strip…
Code 87:YZ
Description Problem with the Carriage Encoder Sensor readings Remedy 1. Check that the encoder sensor is correctly connected to the Carriage PCA. 2. Make sure the Encoder Strip is not broken or damaged. If necessary, replace it. See Encoder Strip,…
Code 93:YZ
Description Unable to pressurize the Ink Delivery System Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System…
Code XX.n:YZ.m
Description Error Codes Format: • XX: Subsystem or process (2 digits). • n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number). • Y: Who should perform…