Description Too many nozzles out detected (Advisory) Remedy Call agent: 1. Print the gNozzle healthh diagnostic print from the service menu. If printhead shows many nozzles out, replace the printhead. 2. If printhead doesnft show too many nozzles out, run…
Description Media unloaded (Advisory) Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 1 is detected because end of media is…
Description Media unloaded (Advisory) Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 2 is detected because end of media is…
Description Problems detected in the front panel Hardware Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…
Description Communication lost between front panel and printer Remedy Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. See Front panel. 3. If…
Description Media jam in Scanner Remedy Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small…
Description Scanner Motor is failing Remedy Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In…
Description Scanner not calibrated Remedy • Calibrate the Scanner.
Description CIS A Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…
Description File I/O Error Remedy Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware. 3. Go to Jobs > Options > Delete all queue scan jobs. 4. Make sure the hard disk that is installed in the…
Description CIS B Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS B Element.…
Description Library failed to load. Remedy Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware.
