Code 09.10:04
Description Scanner is in SAFE MODE Remedy Restart the product, if the problem persists replace the SCU. See Scanner Controller Board (MFP only).
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Code 09.10:10
Description Scanner SCU is failing Remedy Replace the Scanner SCU.See Scanner Controller Board (MFP only).
Code 09:01
Description Media jam in Scanner Remedy 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details.
Code 09:02
Description Scanner not calibrated Remedy Calibrate the Scanner
Code 09:03
Description File I/O Error Remedy Reboot Product
Code 09:04
Description Contex Library failed to load Remedy 1. Reboot the Product 2. Upgrade the firmware For more information
Code 11:YZ
Description Trailing Cable does not seem to be detected Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Trailing…
Code 01.1:YZ
Description Error in the Engine PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Replace the Engine PCA. 3. Replace the…
Code 08:08
Description A feature on the Touch Control Panel hangs or will not function (copy,scan etc) Remedy 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information,…
Code 08:11
Description No communication between the product and the Touch Control Panel Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining…
Code 21.1:YZ
Description Failure moving the Primer Motor of the Service Station Remedy 1. Remove the Right Cover and make sure the cables from the Engine PCA to the Service Station are connected and are not damaged. In case of any damage…
Code 21.2:YZ
Description Failure testing the length of the Service Station path Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Check the Primer Tubes. Reconnect the power cord and power on the product.…