Description Problem with the firmware upgrade process Remedy 1. Reboot the Product 2. Try to upgrade the firmware again, for more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Download again the firmware file from the…
Description Error uploading paper profile update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the…
Description Error uploading firmware update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the computer…
Description The spittoons (Left Spittoon, Service Station) have reached 80% capacity. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.
Description The spittoons (Left Spittoon, Service Station) are full. Remedy Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station.
Description Hard disk drive is full. Remedy Remove any unnecessary files from the hard disk using the Embedded Web Server. If the problem persists, run the Hard Disk Recovery Utility (see Hard Disk Recovery Utility).
Description The job received cannot be printed without borders on this paper. Remedy Use a paper that supports borderless printing. NOTE: This system error code does not require service help. It should be resolved by the customer.
Description Generic firmware error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…
Description Paper axis error—the copier will restart and run a diagnostic test Remedy None
Description Problem with paper advance. This source of error could come from an error in any of the following systems: paper motor, disk encoder, cables or main electronics. Remedy This error can occur because the product has been dropped during…
Description Scan axis error—the copier will restart and run a diagnostic test Remedy None
Description An error with the Rewinder 1 System (Upper Rewinder) has been detected. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Remove the paper from Roll 1. Reconnect the power cord…
