Error Codes

Code 08:11

Description No communication between the product and the Touch Control Panel Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining…

Code 08:08

Description A feature on the Touch Control Panel hangs or will not function (copy,scan etc) Remedy 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information,…

Code 08:04

Description Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost. Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance…

Code 08:01:11

Description Touch Control Panel USB Cable fails Remedy 1. Check the condition and connections of the Touch Control Panel USB cable, replace if necessary. 2. If the error continues, replace the Touch Control Panel Touch Control Panel

Code 01.1:YZ

Description Error in the Engine PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Replace the Engine PCA. 3. Replace the…

Code 39.2:01

Description Roll 2 switch failed (standby or resume). Roll 2 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…

Code 39.1:01

Description Roll 1 switch failed (standby or resume). Roll 1 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…

Code 26:01

Description Ink supply error found during IDS diagnostic test. In the Touch Control Panel message you will see letters representing the names of the colors of the faulty supplies. Remedy 1. Reseat the faulty ink supply and repeat the Ink…