Description CIS B Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS B Element.…
Description File I/O Error Remedy Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware. 3. Go to Jobs > Options > Delete all queue scan jobs. 4. Make sure the hard disk that is installed in the…
Description CIS A Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…
Description Scanner not calibrated Remedy • Calibrate the Scanner.
Description Scanner Motor is failing Remedy Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In…
Description Media jam in Scanner Remedy Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small…
Description Communication lost between front panel and printer Remedy Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. See Front panel. 3. If…
Description Problems detected in the front panel Hardware Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…
Description A front panel icon does not work (advisory) Remedy Service engineer: 1. Restart the printer. 2. Update the firmware.
Description Communication lost between front panel and formatter Remedy Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. See Front panel. 3. If…
Description Problems with NVM in hard disk Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: •…
Description Hard disk is corrupted Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove the…
