Description CIS C Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS C Element.…
Description CIS D Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS D Element.…
Description CIS E Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS E Element.…
Description Power cable of the Scanner is failing Remedy Service engineer: • Check the condition and connections of the Scanner Power cable, if necessary replace the cable.
Description USB cable of the Scanner is failing Remedy Service engineer: • Check the condition of the Scanner USB cable and its connections, if necessary replace the cable.
Description Scanner is in SAFE MODE Remedy Service engineer: • Restart the product, if the problem persists replace the SCU.
Description Scanner Controller Board (SCU) is failing Remedy Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2.…
Description Trailing cable does not seem to be detected Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service…
Description Error in the engine PCA Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: • Replace…
Description Problem with the backup NVM Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check…
Description Communication errors between engine PCA and formatter Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, and then turn on the printer. Service…
Description Communication errors between engine PCA and formatter Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…
