Description Incorrect or unsupported file format (advisory) Remedy Call agent: 1. Check whether the printer supports the file format. Formats such as PS, PDF, TIFF, and JPEG are supported by PostScript printers only. 2. Use the power switch at the…
Description Initialization error (RFID has incorrect data) Remedy Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another…
Description Initialization error (cannot read RFID tag) Remedy Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another…
Description CryptoAsic generic error Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Order an CryptoAsic SIM PCA Service Kit. Escalate to Level…
Description Printer serial number mismatch Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an CryptoAsic SIM PCA Service Kit. Escalate to…
Description CryptoAsic type mismatch Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an CryptoAsic SIM PCA Service Kit. Escalate to Level…
Description CryptoAsic failure Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Reseat the CryptoAsic SIM PCA. 2. Order an CryptoAsic SIM PCA…
Description Wrong information stored on CryptoAsic Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new…
Description An unsupported or reused part has been installed Remedy Service engineer: • Install only new parts recommended by HP for this printer.
Description Two electrical parts have been replaced at the same time Remedy Service engineer: • Replace one part at a time, and restart the printer before replacing another.
Description Drive roller analog encoder homing failed Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…
Description Cannot access the line sensor EEPROM Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…
