Code 47.5:10
Description Problem at the starwheel lifter motor end of the travel sensor Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on…
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Error Codes
Code 47:03, 47:10
Description Starwheel motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles…
Code 48:00
Description PRS Actuator system failure Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the scan-axis PRS…
Code 52:10
Description Drop detector failure Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the…
Code 54.4:03
Description Pinchwheel lifter motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible…
Code 55:10
Description Cannot access the line sensor EEPROM Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…
Code 56:01
Description Drive roller analog encoder homing failed Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…
Code 59.1:09
Description Two electrical parts have been replaced at the same time Remedy Service engineer: • Replace one part at a time, and restart the printer before replacing another.
Code 59.2:00
Description An unsupported or reused part has been installed Remedy Service engineer: • Install only new parts recommended by HP for this printer.
Code 59.3:10
Description Wrong information stored on CryptoAsic Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new…
Code 59.4:10
Description CryptoAsic failure Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Reseat the CryptoAsic SIM PCA. 2. Order an CryptoAsic SIM PCA…
Code 42:YZ
Description Scan-axis motor Electrical fault or current limit in Scan-Axis Motor. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the…