Error Codes

Description The file format is incorrect or not supported for the current product configuration and the product cannot process the job. Remedy 1. Check if the product supports the file format (formats such as PS, PDF, TIFF and JPEG are…

Description The file cannot be printed because it is password-protected. Remedy Resend the file without password protection.

Description The PostScript fonts seem to be missing. Remedy Perform a firmware upgrade to re-install the fonts.

Description Initialization error Remedy 1. Switch the power off from the back of the product, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. 3. Check that the…

Description An unsupported or reused part has been installed. Remedy Install only new parts recommended by HP for this product.

Description Two electrical parts have been replaced at the same time. Remedy Replace one part at a time, and restart the product before replacing another.

Description Drive roller analog encoder homing (also known as “zero search”) failed. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform…

Description Problem with the Line Sensor. The product has detected a failure to access the Line Sensor EEPROM. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and…

Description The product has detected a failure in the Drop Detector. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that…

Description Scanner Position Sensor failure Remedy 1. Check that the Scanner Position Sensor cable is not damaged and is correctly connected to the Engine PCA. 2. Perform the Sensors Test to troubleshoot the problem further. See Sensors Test. 3. Replace…

Description PPS system failure Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Pen to Paper Space (PPS) Solenoid…

Description Starwheels motor error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check for any visible obstacles restricting the movement of…