Code 56:01
Description Drive roller analog encoder homing failed Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…
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Code 59.1:09
Description Two electrical parts have been replaced at the same time Remedy Service engineer: • Replace one part at a time, and restart the printer before replacing another.
Code 59.2:00
Description An unsupported or reused part has been installed Remedy Service engineer: • Install only new parts recommended by HP for this printer.
Code 59.3:10
Description Wrong information stored on CryptoAsic Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Escalate the case to Level 3, requesting new…
Code 59.4:10
Description CryptoAsic failure Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level 3…
Code 59.5:19
Description CryptoAsic type mismatch Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to Level…
Code 59.6:19
Description Printer serial number mismatch Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: 1. Order an Engine Daughter PCA Service Kit. Escalate to…
Code 59.7:14
Description CryptoAsic generic error Remedy Call agent: • Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. Service engineer: • Order an Engine Daughter PCA Service Kit. Escalate to Level…
Code 60.1:11
Description Initialization error (cannot read RFID tag) Remedy Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another…
Code 60.2:17
Description Initialization error (RFID has incorrect data) Remedy Call agent: 1. Switch the power off at the rear of the printer, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another…
Code 61:01
Description Incorrect or unsupported file format (advisory) Remedy Call agent: 1. Check whether the printer supports the file format. Formats such as PS, PDF, TIFF, and JPEG are supported by PostScript printers only. 2. Use the power switch at the…
Code 61:04.1
Description PostScript fonts seem to be missing (advisory) Remedy Call agent: • Update the firmware to re-install the fonts.