Code 79:04
Description Generic firmware error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3. See…
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Code 80:03
Description Stacker overdrive motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Test the cutter. Perform…
Code 81:01
Description Paper servo shutdown, possible paper jam Remedy If this error is reported during printer setup, it may indicate that the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:01 troubleshooting, first look for structural…
Code 86:01
Description Scan axis servo shutdown, possible paper jam Remedy Call agent: 1. Open the window and check for any visible obstacles restricting the movement of the carriage assembly. If there is a wrinkled mass of paper inside the paper path,…
Code 87:01
Description Problem reading the scan-axis encoder (advisory) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that…
Code 89:03
Description Stacker ramps motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn…
Code 90:03
Description Diverter valves motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn…
Code 89:03
Description Stacker ramps motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn…
Code 90:03
Description Diverter valves motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn…
Code 52:10
Description Drop detector failure Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the…
Code 54.4:03
Description Pinchwheel lifter motor error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible…
Code 55:10
Description Cannot access the line sensor EEPROM Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the…