Description Potential problem in the network interface (advisory) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check…
Description Out of memory Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one…
Description Insufficient display list Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Resend the job with one…
Description A service calibration should be performed (advisory) Remedy Call agent: • To find out which service calibration to perform, print the calibration status. At the front panel, press , then , then Internal prints > Service information prints >…
Description Firmware update problem Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Try again to update the…
Description Error uploading paper preset (advisory) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that the…
Description Error uploading firmware update file (advisory) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Ensure that…
Description The hard disk is full Remedy Call agent: 1. Remove any unnecessary files from the hard disk using the Embedded Web Server. 2. Run the Hard Disk Recovery Utility.
Description Paper settings area missing in paper settings file (advisory) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer.…
Description Paper does not support borderless printing (advisory) Remedy Call agent: • Use a paper type that supports borderless printing. NOTE: This should be resolved by the customer without assistance.
Description Generic Operating System error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3.…
Description Generic firmware error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Update the firmware. 3. Information…
