Code 05.7:10
Description Remedy: Call agent: 1. Disconnect any device connected to the USB host in the front panel. 2. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then…
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Code 06.2:10
Description Hard disk cannot be unlocked Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove…
Code 06.3:10
Description Hard disk is corrupted Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Remove the…
Code 06:03, 06:10
Description Problems with NVM in hard disk Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: •…
Code 08:04
Description Communication lost between front panel and formatter Remedy Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. 3. If after replacing the…
Code 08:10
Description Problems detected in the front panel Hardware Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…
Code 08:11
Description Communication lost between front panel and printer Remedy Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. 3. If after replacing the…
Code 09:01
Description Media jam in Scanner Remedy Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switchat the rear and disconnect the power cable. 2. There is a small lever…
Code 09:01:10
Description Scanner Motor is failing Remedy Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In…
Code 09:02
Description Scanner not calibrated Remedy • Calibrate the Scanner.
Code 09:06:10
Description CIS E Element is failing Remedy Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element.…
Code 09:10:10
Description Scanner Controller Board (SCU) is failing Remedy Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2.…