Error Codes

Code 22:10

Description Ink Supply Station failure. The possible cause could be: 1. Reading, writing or initializing the backup EEROM failed. 2. One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing…

Code 21:11

Description Service Station cannot be detected or the Service Station is badly adjusted. Remedy Reconnect the Service Station Assembly. Reposition the Service Station trip lever.

Code 21:10

Description Service Station failure. The possible cause could be: 1. The steps counted by the Service Station motor are not consistent with the expected length of the current movement. 2. The Aerosol Fan has reached its maximum current limit. 3.…

Code 12:11

Description A short detected in the Carriage Assembly. Remedy Remove ALL the Printheads and clean the flex contacts on the Printheads and in the Carriage Assembly. Replace ALL the Printheads. Replace the Carriage Assembly

Code 93:10

Description Ink System startup failed Remedy Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes Perform the Prime Tubes utility and check how long it takes…

Code 87:13

Description Unable to read the Carriage Encoder Sensor. Remedy Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly…

Code 86:13

Description Carriage-Axis shutdown (Firmware Error). Remedy Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.

Code 86:11

Description Carriage-Axis shutdown (during the Carriage Movement test). Remedy Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage…

Code 86:01

Description Carriage-Axis shutdown. Remedy Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service…

Code 85:10

Description Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk. Remedy Replace the Drive Roller Encoder Sensor If the Error Code continues, replace the Drive Roller

Code 81:11

Description Paper-Axis shutdown (during the Paper Advance test). Remedy Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.