Description The Electronics Module Cooling Fan badly connected. Remedy Reconnect the Cooling Fan (located on top of the Electronics Module). If the Cooling Fan continues to fail, check that the connector pins in the Electronics Module are NOT bent.
Description Ink System startup failed Remedy Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes Perform the Prime Tubes utility and check how long it takes…
Description Unable to read the Carriage Encoder Sensor. Remedy Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly…
Description Carriage-Axis shutdown (Firmware Error). Remedy Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
Description Carriage-Axis shutdown (during the Carriage Movement test). Remedy Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage…
Description Carriage-Axis shutdown. Remedy Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service…
Description Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk. Remedy Replace the Drive Roller Encoder Sensor If the Error Code continues, replace the Drive Roller
Description Paper-Axis shutdown (during the Paper Advance test). Remedy Perform the Paper Advance Test. If the problem persists, replace the Encoder Disk Assembly.
Description Equals to 3 beeps during start up sequence. Front Panel does not respond Remedy Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to…
Description Real Time Clock (RTC) Battery ran down. Remedy Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics…
Description Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip Remedy 1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and…
Description Bundle board communication failure. Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a…
