Error Codes

Code 01.1:19

Description Incorrect Main PCA installed Remedy 1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-67003…

Code 87:10

Description Encoder Strip failure Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change…

Code 85.2:10

Description Feed encoder sensor does not work properly. Main PCA, Feed encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call…

Code 85.1:10

Description Feed index encoder sensor does not work properly. Main PCA, Feed Encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The…

Code 59.2:19

Description An unsupported or reused part has been installed Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused…

Code 59.1:19

Description Main PCA and Ink Cartridge Sensor PCA replaced at the same time Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are…

Code 55:10

Description Line sensor failure. Carriage PCA, Trailing Cable, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the…

Code 53.2:10

Description Output Tray sensor failure. Main PCA, Output tray Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer…

Code 53.1:10

Description OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will…

Code 51:10

Description Top Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go…

Code 51.1:10

Description Ink Cartridge Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service…