Error Codes

Code 0027-0002

Description 27.00. Printhead Causes: "PHA error: not responding at all" Remedy Code: 0027-0003 Description: 27.00. Printhead Causes: "PHA error: CSIO xfer completed incorrectly" Remedy:

Code 0026-XXXX

Description Silent S.E. for troubleshooting Causes: Remedy Remote troubleshooting (call agent)1. Remove, clean and reseat PHA kit. Also, check if ink tubes latch and PHA latch are properly closed (Green Lock).2. The last 2 ciphers of the error code indicate…

Code 0000-0059

Description 00.00. Unknown Service Part Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0001-0082 Description: Real Time Clock (RTC) Battery ran down. Causes: Remedy: How to solve. Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support…

Code 0059-0289

Description NVM backup is missing or does not work correctly (NVM location, see Locations of the PCAs). Causes: Remedy Remote troubleshooting (call agent) Restart the unit. If the problem persists, then:Onsite troubleshooting and solution (service engineer)1. Remove left cover, see…

Code 0059-0191

Description Default data found in both NVM main and backup Causes: Remedy Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2.…

Code 0059-0190

Description Conflict found between NVM main and backup Causes: Remedy Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a…

Code 0053-0201

Description Output Tray sensor failure Causes: Main PCA, Output tray Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to…

Code 0053-0101

Description OOP (Out-Of-Paper) Sensor failure Causes: Bundle PCA, Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend…

Code 0051-0301

Description Ink Cartridge door sensor failure Causes: Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go…

Code 0051-0201

Description PHA door sensor failure Causes: Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to…