Description Printer Bundle Board communication failure or malfunction Causes: Bundle FFC, Main PCA Remedy How to solve. Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The…
Description Line sensor failure Causes: Carriage PCA, Trailing Cable, Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer…
Description 42.01. Carriage motor Causes: 88. Carriage homing problem Remedy Code: 0942-0188 Description: Carriage homing problem Causes: Remedy: Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If…
Description 24.20. SHAID (Ink detection sensor inside PHA) not covered Causes: Last 4 bits interpreted as 0=working 1=not working, order is KCMY Remedy Code: 0824-XXXX Description: IDS startup problem: Silent System Errors not shown in the Front Panel. Refer to…
Description 24.02. Ink Blockage Delays Phase Causes: Last 4 bits interpreted as 0=working 1=not working, order is KCMY Remedy Code: 0824-0300 Description: 24.03. Ink Blockage Bag Cycling Phase Causes: Last 4 bits interpreted as 0=working 1=not working, order is KCMY…
Description 27.00. Printhead Causes: 46. NOT CALIBRATED MISSALIGNED UNABLE TO CALIBRATE Remedy Code: 0824-0100 Description: 24.01. Ink Blockage Long Repumps Causes: Last 4 bits interpreted as 0=working 1=not working, order is KCMY Remedy:
Description Multi-Sheet Tray presence not detected Causes: MPCA Remedy Remote troubleshooting (call agent) Ensure that the Multi-Sheet Tray is properly placed and the latch is closed.Onsite troubleshooting and solution (service engineer) Ensure that the Multi-Sheet Tray sensor cable is correclty…
Description 86.00. Scan axis jam Causes: 08. JAM Remedy Code: 0087-0001 Description: Encoder Strip failure Causes: Carriage (encoder sensor) Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on…
Description Feed encoder sensor does not work properly Causes: Feed encoder Disk, Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent…
Description 81.00. Media advance Causes: 08. JAM Remedy Code: 0085-0101 Description: Feed index encoder sensor does not work properly Causes: Feed Encoder Disk, Main PCA Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect…
Description 27.00. Printhead Causes: "PHA change with Filled PHA" Remedy Code: 0027-0064 Description: 27.00. Printhead Causes: "PHA change with Empty PHA" Remedy:
Description 27.00. Printhead Causes: "Power on with Filled PHA Change" Remedy Code: 0027-0062 Description: 27.00. Printhead Causes: "Power on with Empty PHA Change" Remedy:
