Description 45.00. Rewinder motor Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0051-0101 Description: Top (SFP) or Front (MFP) Cover sensor failureOther Causes: Main PCA Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord…
Description 43.00. Pick motor Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0045-0017 Description: Unable to move Rewind Servo or no feedback received. Causes: Main PCA Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power…
Description Unable to move Pick Servo or no feedback received. Causes: Remedy Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit),…
Description Unable to move Carriage Servo or no feedback received. Causes: Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and…
Description 27.00. Printhead Causes: "Fake PHA Change" Remedy Code: 0041-0017 Description: Unable to move Paper Servo or no feedback received. Causes: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk Remedy: Remote troubleshooting (call agent)1. Switch the power…
Description 27.00. Printhead Causes: "Out of cap with Filled PHA Change" Remedy Code: 0027-0066 Description: 27.00. Printhead Causes: "Out of cap with Empty PHA Change" Remedy:
Description ISS Bongo Malfunction Causes: Remedy Check ink supplies. Ensure they are genuine HP ink supplies.
Description ISS Optotrip failure Causes: Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Go to Support Menu, see Entering the support menus and run the…
Description 26.00. ISS Causes: 94. Non OOI cartridge failure Remedy Code: 0026-0100 Description: 26. ISS Causes: Sensor malfunction Remedy:
Description 26.00. ISS Causes: 92. Too early empty supplies Remedy Code: 0026-0093 Description: 26.00. ISS Causes: 93. EE failure Remedy:
Description 26.00. ISS Causes: 75. Generic Ink supply failure Remedy Code: 0026-0085 Description: 26.00. ISS Causes: 85. Empty supplies Remedy:
Description Out of ink detected in altered supplies during the startup process Causes: PHA Remedy Remote troubleshooting (call agent)1. Ask the customer to try the process again with a new unused HP supply. It is not required to replace the…
