Description 24. IDS startup Causes: Out of ink ,faulty or missing cartridge Remedy Code: 0024-1000 Description: Out of ink ,faulty or missing cartridge during the PHA startup process Causes: Supplies Remedy: Remote troubleshooting (call agent)1. This error can show up…
Description 24. IDS startup Causes: No ink flow to PHA Remedy Code: 0024-0000 Description: The ink does not flow to the PHA during the PHA startup process Causes: PHA, ISS, RIDS Remedy: Remote troubleshooting (call agent)1. Ask the customer to…
Description Air Leak in Priming System Causes: Prime pump Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer…
Description Priming motor or electrical failure Causes: Print Bundle PCA Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent…
Description 21.00. Service station assy Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0021-0132 Description: Weak primer motor or underpowered motor Causes: Print Bundle PCA Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord…
Description Service station is not able to move all the way Causes: Print Bundle PCA Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could…
Description Scanner Slider failure Causes: Remedy Remote troubleshooting (call agent) Ask the customer to open the scanner lid and check:1. That none of the sliders surface is stained, dirty or showing symptoms of wear.2. That the sliders aren’t blocked, either:a.…
Description Scanbar failure Causes: Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. If the error persist, the call agent should arrange a service engineer visit.2.…
Description Scanner Motor failure Causes: Motor, transmission, pinches, or advance rollers Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Enter the support menu, see Entering…
Description Scanner bundle PCA Non-volatile memory issue Causes: Remedy Remote troubleshooting (call agent)1. Switch the unit off and on again.2. If the problem persist, go to the Extended support menu and use the saved Scanner calibrations.Onsite troubleshooting and solution (service…
Description Scanner Bundle Board PCA Causes: Main PCA Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit…
Description Front Panel does not respond Causes: Remedy Onsite troubleshooting and solution (service engineer)1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup.2.…
