Error Codes

Code 42:03

Description Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault). Remedy • Same as 42:YZ but after testing the issue is repeatable.

Code 31:03

Description Paper is loaded. While testing the cutter, paper should not be loaded. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. • Unload the media. • Reconnect the power cord and…

Code 31:02

Description An error has been detected with the cutter. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly…

Code 31:01

Description An error has been detected with the cutter. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly…

Code 2x.n:10

Description Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right. Remedy • Replace…

Code 22.3:YZ

Description Right Ink Supply Station error. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right…

Code 01.3:YZ

Description Device I2C acumen Right Ink Supply Station failure. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables…

Code 41:03

Description Media-Axis Motor failure (likely due to friction or obstacles in the media path). Remedy • Same as 41:YZ but after testing the issue is repeatable.

Code 98:YZ

Description Automatic backup print mode enabled. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Recover the printheads.